1. Overview
This Refund Policy explains how refunds are handled for paid Partner subscriptions and services provided by Novera Labs. By purchasing a Partner subscription, you acknowledge and agree to this policy.
2. Free Trial
Partner may provide eligible customers with a free trial before a paid subscription begins. No refund is applicable to a free trial because no subscription charge is made during the trial period.
If a paid subscription begins after the trial period, the applicable subscription and refund terms below will apply.
3. Subscription Charges
PARTNER subscriptions are billed according to the plan and billing interval selected during checkout. Subscription prices are displayed before payment is completed.
4. Refund Eligibility
Customers may request a refund for a recent subscription payment when there is a legitimate reason for the request. Refund requests are reviewed individually and may be approved at the discretion of Novera Labs, subject to applicable consumer protection laws.
Where applicable law provides a mandatory right to a refund, cancellation, or withdrawal, those legal rights remain unaffected by this policy.
5. Cancellation
Customers may cancel their subscription through the available PARTNER billing or customer portal tools. Cancellation normally prevents future subscription renewals but does not automatically refund charges that have already been processed.
If you cancel after a payment has already been processed, you may contact us to request a refund for consideration.
6. Duplicate or Incorrect Charges
If you believe you were charged more than once for the same subscription period or were charged incorrectly, please contact us as soon as possible. We will review the transaction and, when appropriate, correct the charge or issue a refund.
7. Failed Payments
If a payment fails, your subscription may be placed into a restricted or past-due state. Failed payments do not automatically qualify for a refund because no successful charge may have occurred.
8. Refund Processing
Approved refunds are generally returned through the original payment method used for the transaction. The time required for the refund to appear may depend on the payment provider and the customer's financial institution.
9. How to Request a Refund
To request a refund, contact Novera Labs using the email address below. Please include the account email address and relevant subscription or transaction information so that we can identify the payment.
Email: novera.labs1@gmail.com
10. Abuse and Exceptional Circumstances
Refund requests may be declined where there is evidence of fraudulent activity, abuse of promotional offers, repeated improper refund requests, or other misuse of the service.
11. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be published on this page with a revised effective date.
12. Contact Us
For refund questions or billing assistance, contact Novera Labs at novera.labs1@gmail.com.